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For tour operators, DMCs, hotels and cruise agents

Your groups arrive. We take the luggage.

BagBee is Iceland’s specialist luggage company. We check bags in at Keflavík from the hotel, meet groups at arrivals, carry for hotels with no porter of their own, and move luggage between coach and reception — so your guests and your guides never touch a suitcase.

Request our rate sheetSee what we do

Why operators use us

Licensed to check in bags

BagBee has been screened and authorised to check in baggage for the airlines, and the Keflavík airport authorities approve and facilitate our operation inside the airport.

Airline partners

We check in for Icelandair and Neos, and more airline partners are being added.

Every bag tracked

Bags are sealed, photographed and under camera surveillance from pickup until they are handed over at the airport. You get confirmation when they land in the system.

One operator, one invoice

Agency accounts are invoiced monthly in arrears against your own reference, in ISK or EUR. No per-guest card payments to chase.

What we can take off your hands

Mix and match per group. Everything below runs year-round unless a season is noted.

Airport check-in from the hotel

We collect the group’s luggage at the hotel the evening before and check it in for the flight at Keflavík. Guests travel to the airport with their hands free and go straight to security.

  • Bags weighed, tagged and checked in by our own licensed staff
  • Dangerous-goods check and a visual inspection on collection
  • Frees the whole departure morning — no bags in the lobby, no coach loading
  • Works for charters and scheduled flights alike

Meet and greet at Keflavík

An agent meets the group inside the terminal and brings every bag out to the coach. Three meeting points: at the aircraft, at the baggage belt, or landside just outside customs.

  • We watch the flight — a delay moves the agent, at no extra charge
  • Our airport trolleys take seven large suitcases each
  • Name sign and a named agent, briefed on your group
Season: 10 June – 10 September

Porter service for hotels

For hotels with no porter of their own, and for group arrivals that would otherwise swamp a small reception. We meet the coach, bring every bag in and deliver it where the hotel wants it.

  • Rooms, luggage room or a staged line-up by room number
  • Departure mornings too: bags down and onto the coach
  • Priced per guest, so the hotel can pass it through cleanly

Coach and hotel luggage transfers

Luggage moved between a coach stop and a hotel, or between two hotels, without the group carrying it. Our crew meets the coach, unloads and hands over at reception.

  • Central Reykjavík as standard; anywhere in the capital area on request
  • Short city-centre moves worked with handcarts, longer ones by van
  • Charged on the pieces we actually handle, not your booked estimate

Luggage storage

Our staffed facility at BSÍ, the central coach terminal, for the gap between an 11:00 checkout and an evening flight. Every piece tagged and receipted.

  • Same-day or multi-day
  • Delivery from storage to a hotel as an add-on
  • Self-service lockers at BSÍ, open 24/7, outside the staffed season
Staffed counter: 1 June – 30 September

Fast Track through security

Fast Track access at Keflavík, booked onto the group’s boarding passes so nobody is holding a separate voucher at the gate.

  • Added to a check-in booking or sold on its own
  • Useful for tight connections and for VIP segments of a larger group

Cruise luggage

Luggage handled at the Reykjavík cruise terminals for turnaround calls — ship to hotel, hotel to ship, or straight through to the airport.

  • Skarfabakki and the old harbour
  • Carrier-neutral: we work with whichever forwarder you use
  • Manifest in, luggage out — we work from your list

How working with us goes

  1. Tell us what you run

    Send your season, typical group sizes and which services you need. We come back with a rate sheet written for your operation.

  2. Book by email or portal

    Established partners get their own portal with their groups and pricing in it. Everyone else books by email, and we confirm by return.

  3. We confirm each movement

    Final numbers 72 hours ahead is enough for most services. You are charged on what we actually handle.

  4. One invoice a month

    Against your own reference, in ISK or EUR, due 15 days from the invoice date.

Request our rate sheet

Tell us a little about your operation and we will send rates and conditions written for it, usually the same working day.

Which services interest you? — Pick as many as apply.

We use these details to answer your enquiry. Nothing else, and no mailing list.

Rather just talk to someone?bagbee@bagbee.is · +354 578 5900 · BSÍ Bus Terminal, Vatnsmýrarvegur 10, 101 Reykjavík