Bagbee ehf, Bjargargata 1, 102 Reykjavik. Reg.no: 471122-1220, VAT number 146690, reserves the right to amend these terms and conditions at any time.


Your Booking is subject to these Terms and by continuing the Booking process you accept these Terms.

Your Booking is completed upon our confirmation which you will receive at the email address you have registered.

We reserve the right to refuse any Booking at our discretion and if we do so we will send you an email notification to that effect.


All Bookings can be canceled or amended free of charge up to 24 hours before the time of collection.

We will endeavor not to cancel or change your Booking once it has been accepted. However, from time to time due to unforeseen circumstances, it may be necessary and we reserve the right to do so.


You warrant that you have the authority to deal with the Luggage and its contents.

You warrant that the Luggage does not contain “Excluded Items” or “Prohibited Items”

You must provide valid and accurate information at the time of Booking and provide requested documentation and be present at the time of Luggage Collection.

You acknowledge that you are solely responsible for entering the correct data to be able to use the Services which are available through the Web Application.


The price of the Services is set out in our Price List in force at the time we confirm your Booking.

We require payment in advance for the Services at the time of the Booking.


Passenger must be present at the anticipated time for collection.

Upon Collection of the Luggage, one person from each booking is required to present their boarding pass and passport (or government issued ID) to the driver.

Hold luggage allowance must have been purchased and be a part of the airline booking

Passengers are responsible for obtaining their boarding passes before the Bagbee driver´s arrival.

With failure to perform one or more of the afformentioned items, BagBee reserves the right to leave the pick-up location and cancel the order, in which case refunds will not be granted.


All Luggage must comply with the requirements of the specific Airline concerned.

BagBee reserves the right to deny check-in of any special luggage that does not fit within the airline or security requirements, or if BagBee has reasonable concerns that the baggage will not be accepted by the airline or is not apporved by the authorities.


As part of our security procedures, your Luggage may be screened by our personnel or subcontractors.

Your Luggage will not be opened and/or searched by our personnel or on our behalf without your consent save where we are required to do so by any customs, aviation authority, police force, or any other regulatory or governmental authority or the Airport operator.


You agree that we may process information relating to you in accordance with our privacy policy, which can be found in the privacy policy.


We shall not be obliged to fulfill any obligation, including any statutory and/or agreed warranty obligation, if we are prevented from doing so by force majeure.


We shall have no liability for loss of or damage to excluded Items or prohibited Items.

The liability for damage, loss, deterioration, theft, or robbery suffered by Luggage and/or its contents is limited to the liability of each airline.

In order to receive compensation for damages to the Luggage, the Passenger must justify the real value of the Luggage and/or its contents.

We shall not be liable for damage resulting from our compliance with laws or government regulations, orders, or requirements.


It is your responsibility to ensure that the Luggage is insured to the value of its contents. We do not insure any Luggage independently, as we do not have access to details of their contents and value.


Any notifications made by you shall be in writing and shall be directed to the following address:

Bagbee ehf. Address: Bjargargata 1, 102 Reykjavik (Groska). email: bagbee@bagbee.is


We reserve the right to amend these Terms. These Terms may be amended by us at any time.


All trade names, trademarks, and service marks on the Web Application are owned by us or our licensors. You may not use our trade names or trademarks in connection with any product or service that is not ours, or in any manner that is likely to cause confusion


These Terms are governed by the laws of Iceland and you consent to the exclusive jurisdiction and venue of the courts in Reykjavik, Iceland.