CHECK IN YOUR BAGS FROM YOUR HOTEL OR HOME!

What is Bagbee?

BagBee is a baggage service company, specialising in remote check-in for airlines in Iceland. Remote check-in means that you check-in your bags before going to the airport.

Why should I use the Bagbee service?

Some of the benefits of using the remote check-in service include: You don't have to carry your bags to or in the airport, you don't need to arrange your transport to the airport around your luggage, you skip the check-in line, you can show up later to the airport (often meaning more sleep), you have less stress on the travel day.

Can I trust Bagbee with my bag?

Yes you can trust BagBee. It is operated in co-operation with the airlines and airport authorities. BagBee has gone through screening and has been authorized to check-in bags for the airlines. The airport authorities have approved and facilitate the operations in the airport area. The founders have 25 years’ experience in tourism, over 20 years in aviation and over 10 years in the luggage industry. We are professionals who take pride in providing good and safe service to our customers and partners. We have trained drivers who receive your bags which are sealed and under video surveillance from the time the are loaded to our trucks until they are processed in the airport. You get a tracking link so you can follow your bag while in our possession

Which airlines does Bagbee service?

BagBee co-operates with Icelandair and Play airlines. More airline partners will be added soon.

What area does BagBee service?

BagBee picks up bags anywhere in the Reykjavik Capital area along with the northern part of the Reykjanes peninsula. Roughly from Mosfellsbær to Keflavik. The address field in the booking process only accepts addresses which BagBee serves.

Does BagBee check in bags to any country?

BagBee checks in bags to all european destinations. USA will be added soon. Canada is pending.

Is the baggage handling process safe?

BagBee operates in co-operation with the airlines and airport authorities. The check-in service has strict procedures to ensure the safety of the bags and the passengers. The bags are never outside video surveillance except for a short time when it's being transported to the car from the doorstep of the home or hotel, and then only if the customer decides not to walk to the car with the driver.

The bags are sealed by the driver. The seals are numbered so the customer can see if the seal has been broken and/or replaced.

How does the remote check-in service work?

The remote check-in service is easy to book and the process is smooth.

You book your remote check-in on our website or with your hotel or tour operator. On the day of the bag pick-up, we arrive to your hotel or home within the time window you choose. We check your documents, seal the bag and take it to the airport for you. You pick it up in the destination airport, just as if you would have checked it in yourself.

PRICES AND RATES?

The rates are based on the number of bags. The basic price is ISK 6,990, - and each additional bag costs ISK 1,500, -. Please contact bagbee@bagbee.is if you want to book more than 10 bags.

WHEN SHOULD I BOOK THE CHECK-IN SERVICE?

Once you have booked a flight, you can immediately book Bagbee’s services. The sooner the better as the limit is how many orders we handle daily. Please note that we cannot check the bag in for you unless you have checked-in online

HOW CAN I CHANGE MY BOOKING?

You can change a booking by sending an email to bagbee@bagbee.is with your order number and information about what changes you want to be made. For example, changing the dates, address or number of bags.

CAN I CANCEL MY BOOKING?

You can cancel the order until 15:00 (3pm) the day before your flight. Send us an e-mail at bagbee@bagbee.is with your order number and the e-mail address used for the booking and we will process a refund.

CAN I CHECK IN A BIKE BOX, SKIS, GOLF SETS AND OTHER ODD-SIZED LUGGAGE.

BagBee can check-in all standard and odd-sized luggage.

IS THERE A LIMIT TO THE NUMBER OF BAGS I CAN BOOK?

There is no maximum number of bags we can process but bookings for more than 10 items, please send an e-mail to bagbee@bagbee.is

CAN I CHECK-IN ONE BAG WITH BAGBEE AND ANOTHER ONE WITH THE AIRLINE?

Yes, if your baggage allowance is more than one bag and you would like to check in one bag with BagBee and one with the airline, you can.

CAN I BOOK THE BAGBEE SERVICE FOR FLIGHTS FROM OTHER AIRPORTS THAN KEFLAVIK?

BagBee only services flights with Icelandair and Play airlines from KEF airport.

CAN BAGBEE PICK UP MY BAG AT KEF AIRPORT AND BRING IT TO THE HOTEL

BagBee does not yet offer pick-up service in KEF airport.

WHAT IS CONSIDERED ODD-SIZED LUGGAGE

Odd size luggage is e.g. golf bags, skis, bicycles, trolleys and prams, large backpacks with outside straps etc.

WHEN WILL MY BAGS BE PICKED UP?

During the booking process, you choose the pick-up time window which is convenient for you.

We collect the bags the day before the flight between 17:00 and 22:00 (5pm – 10pm)

When the starts the drive, BagBee sends you a text message with a more detailed estimated pick-up time.

WHAT DO I NEED TO HAVE READY WHEN THE BAGBEE DRIVER ARRIVES?

You need to have checked-in for your flight (online)

Have your boarding pass QR- or bar code ready

Have your passport ready

Have your bags packed, within the weight limit of your baggage allowance, and ready for transport

HOW LONG DOES THE DRIVER STAY / HOW LONG IS BAG HAND-OFF PROCESS?

The driver only needs 3-5 minutes with you when picking up the bags.

Please note that in case of issues that cause delays with the check-in process (e.g. passenger not checked-in, bag over the weight limit, passport not available), the driver may be forced to leave without the bags.

WE ARE IN A GROUP, DO WE ALL NEED TO MEET THE DRIVER?

The driver only needs to meet and check the passport for one passenger in each reservation. That means that only one person from a family or group, can check-in bags for the rest of the group.

HOW IS THE PROCEDURE BEFORE PICK-UP

You will receive an SMS/email with the estimated pick-up time when the BagBee driver starts the route. Included will be a tracking link to track the driver on the way to you.

5 minutes before the driver arrives, you will receive another text message. We ask that you please have your bags ready along with your passport and boarding pass.

HOW IS THE PROCEDURE ON PICKUP SITE

The driver does an identity check (please have your passport ready) and then scans the boarding pass, weighs the baggage and makes sure that it is within the baggage allowance that has been booked with the airline

The driver goes over the security and safety procedure with the customer, including what cannot be checked-in

The driver prints a bag label, labels the bags and seals the bag. You will receive a copy of both the bag tag and the seal, so you can make sure that no one has opened the bag while in BagBee´s care

The customer signs electronically for the service, a confirmation is sent to you along with another tracking link.

The driver takes the bag to the airport

WHAT HAPPENS TO MY BAG AFTER IT´S PICKED-UP?

The bag is loaded to the BagBee truck and the driver continues the route to the next pick-up location. The truck is never left unlocked. After the last pickup, the driver goes to the airport with the bag. The bags are handed over to the airline at the "bag drop" in the airport. You get a tracking link sent which allows you to track the bag on it´s way.

HOW DO I KNOW WHEN MY BAG HAS BEEN DELIVERED TO KEF AIRPORT?

You will receive an automatic confirmation e-mail and a photo when BagBee has delivered your bags to the "bag drop" at KEF airport.

HOW IS THE PROCEDURE AT THE AIRPORT

The bag is delivered to the airport, scanned and processed at the "bag drop". The customer will receive an email with a confirmation for the check-in along with a photo of the bag. This process is usually between 23:00 and 01:00.

WHAT SHOULD I DO IF MY FLIGHT IS CANCELLED?

If your flight is cancelled before the bag is picked-up, please send us an email to bagbee@bagbee.is or call +354 578 5900 and notify us of the cancellation. We will then change or cancel and refund your booking.

If your flight is cancelled after the bags is picked-up, please send us an email to bagbee@bagbee.is or call +354 578 5900 and notify us of the cancellation. We will then take your bag to the side and not deliver it to the airport. The bag can then be claimed at our baggage depot or we deliver it back to you during our next pick-up round.

If your flight is cancelled after the bag has been checked-in and handed over to the airline at the "bag drop" in the airport, please contact the airline via the e-mails below to claim your bag; Icelandair: baggage@icelandair.is. Play Airlines : baggage@airportassociates.com

WHAT HAPPENS IF MY FLIGHT IS DELAYED?

If your flight is delayed but still departs within the same part of the day (mornings/afternoon), no action is needed on your behalf.

If the flight is delayed so that it´s new estimated time has shifted from morning to afternoon or vice versa, please send us an e-mail to bagbee@bagbee.is and we will change the pick-up time accordingly or cancel your booking and process a refund if requested.

If you wish to retrieve your bag, the same procedure applies as if the flight is cancelled.

WHAT HAPPENS IF I´M LATE TO THE AIRPORT OR MISS MY FLIGHT?

If you see that you will be late for your flight and the bag is still in the possession of BagBee, please notify us by e-mail bagbee@bagbee.is or call +354 578 5900 and notify us. We will then not check the bag in but bring it back to the baggage depot.

If the bag has been checked-in at the "bag drop" at the airport, please contact the airline via the e-mails below to claim your bag; Icelandair: baggage@icelandair.is; Play Airlines : baggage@airportassociates.com.

If your bags include any of the following items, BagBee cannot check-in your bag. If in doubt, please contact bagbee@bagbee.is and we will advise you on the issue

• Items with installed lithium batteries, e.g., power banks.

• Batteries

• Gas or camping fuel (including empty containers)

• Ammunition

• Firearms

• Flammable or corrosive liquids (including pepper spray)

• Explosives (including fireworks)

• Any item including gas or a charge (including avalanche rescue backpacks)

• Dry ice

• e-cigarettes

• Poisons

• Oxidizing materials (including bleach)

• Radioactive material

• illegal items according to Icelandic law